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Refund, Cancellation & Delivery Policy
Last updated: November 2026
What we sell
WishMaker sells digital lanterns (a digital e-greeting you light with a personal Diwali wish) and optional profile styles (avatars and banners). Everything is delivered online. We do not ship any physical product.
Delivery
- Digital delivery is instant: right after a successful payment the lantern or style is added to your account on this device (“Mine” tab).
- If the payment is successful but the item does not appear within 15 minutes, write to us (details below). We will add it or refund you.
Prices
All prices are fixed, shown in Indian Rupees (INR) in the Shop before you pay, and include all applicable taxes. There are no hidden charges.
Cancellation
Because delivery is instant, an order cannot be cancelled once the payment is completed, except as described in the refund cases below.
When you get a refund
| Case | What we do |
|---|---|
| Money was deducted but the item was not delivered | Item is added, or full refund |
| Duplicate payment for the same order | Extra amount refunded in full |
| Wrong item delivered because of our error | Correct item added, or full refund |
| Lantern bought by mistake and not yet lit, requested within 24 hours of purchase | Full refund |
A lantern that has already been lit (published in the sky) or a style that has already been used cannot be refunded, because the digital service has been used.
How to ask for a refund
- Email crackwise32@gmail.com with your payment ID (or the date, time and amount of the payment) and a short note.
- We reply within 2 working days.
- Approved refunds are sent back to the same payment method (UPI / card / bank) through Razorpay and normally reach you within 5 to 7 working days.
Contact
WishMaker
Email: crackwise32@gmail.com
Contact page